Welcome to Urban Basket (https://urbanbasket.online/). These Terms and Conditions govern your access to and use of our website and services. By accessing or using this website, you agree to be bound by these terms, our Privacy Policy, and all applicable laws. If you do not agree with any part of these terms, please do not use our website.
1. Acceptance of Terms
By accessing Urban Basket or placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms form a legally binding agreement between you and Urban Basket.
We may revise these Terms from time to time without prior notice. You are responsible for reviewing the Terms regularly. Your continued use of the website following any changes indicates your acceptance of the revised Terms.
2. Eligibility
To use our services, you must be at least 18 years of age or the age of majority in your jurisdiction. If you are under 18, you may use our website only under the supervision of a parent or guardian. By using Urban Basket, you confirm that you meet these requirements.
3. User Account
You may be required to create an account to access certain features of the website, such as placing orders, tracking deliveries, or saving preferences.
You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security of your account and password.
- Accept responsibility for all activities that occur under your account.
Urban Basket is not responsible for unauthorized access to your account. If you suspect any breach of security, you must notify us immediately.
4. Products and Services
Urban Basket offers a variety of grocery and lifestyle products for sale online. All descriptions, prices, promotions, and availability of products are subject to change without notice.
We reserve the right to:
- Limit the quantities of any product or service we offer.
- Discontinue any product at any time.
- Refuse service to anyone for any reason at any time.
We aim to display accurate product information, but errors may occur. We do not guarantee that product descriptions, pricing, or other content are accurate, complete, or current.
5. Orders and Payments
When you place an order on Urban Basket:
- It constitutes an offer to purchase the selected products.
- We reserve the right to accept or reject your order for any reason.
Payment Methods:
We accept various payment methods, including credit/debit cards, UPI, net banking, and cash on delivery (COD) where applicable.
By placing an order, you agree to:
- Pay the full amount indicated at the time of order.
- Provide valid and authorized payment information.
In case of payment failure or suspected fraud, your order may be canceled or delayed.
6. Shipping and Delivery
Urban Basket provides delivery services based on location and availability.
Delivery Terms:
- Delivery timeframes are estimates and not guaranteed.
- Delays may occur due to weather, high demand, or logistical issues.
- You agree to provide accurate address and contact information.
We are not liable for delays or failed deliveries due to incorrect or incomplete information provided by you.
7. Returns and Refunds
Our return and refund policy is designed to ensure customer satisfaction. Please refer to our dedicated Return & Refund Policy page for detailed information.
In general:
- Returns must be initiated within 7 days of delivery.
- Products must be unused, sealed, and in original packaging.
- Perishable and personal hygiene items are not returnable.
Refunds (if applicable) will be processed to your original method of payment within 7–10 business days upon approval.
8. Promotions, Discounts, and Coupons
Urban Basket may offer promotions, coupon codes, or discounts occasionally.
Conditions:
- Only one coupon may be used per order unless stated otherwise.
- Coupons cannot be exchanged for cash or transferred.
- Promotional offers may be withdrawn or modified without notice.
Misuse of any promotional offer may result in order cancellation and/or account suspension.
9. Intellectual Property Rights
All content on Urban Basket, including logos, text, graphics, images, videos, software, and layout, is the property of Urban Basket or its licensors and is protected under copyright, trademark, and other laws.
You may not:
- Copy, reproduce, distribute, or create derivative works from our content.
- Use our trademarks without prior written consent.
- Reverse engineer or exploit any part of our website.
Unauthorized use of any content is strictly prohibited and may result in legal action.
10. User Conduct
By using Urban Basket, you agree not to:
- Violate any applicable law or regulation.
- Impersonate any person or entity.
- Use the website for fraudulent or harmful purposes.
- Interfere with the functionality or security of the site.
We reserve the right to suspend or terminate your access if you violate these guidelines or engage in inappropriate behavior.
11. Third-Party Links
Our website may contain links to third-party websites. These are provided for your convenience and do not imply endorsement or responsibility by Urban Basket.
We are not responsible for:
- The content or accuracy of external websites.
- Any losses or damages incurred from using third-party sites.
Please review the terms and privacy policies of any third-party sites you visit.
12. Disclaimer of Warranties
Urban Basket provides its website and services “as is” and “as available,” without warranties of any kind.
We do not guarantee that:
- The website will be error-free or uninterrupted.
- The products will meet your expectations.
- Information on the website is complete or up to date.
To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of Liability
In no event shall Urban Basket, its directors, employees, partners, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising from:
- Your use of or inability to use the website.
- Errors, omissions, or inaccuracies in content.
- Any product purchased from us.
- Unauthorized access to your account or data.
Our total liability to you for any claim shall not exceed the amount paid by you for the product or service in question.
14. Indemnification
You agree to indemnify, defend, and hold harmless Urban Basket and its affiliates from and against any claims, losses, liabilities, damages, and expenses, including reasonable legal fees, arising out of your use of the website, your violation of these Terms, or your infringement of any third-party rights.
15. Termination
We reserve the right to suspend or terminate your access to Urban Basket at any time without prior notice, especially if you violate these Terms.
Upon termination:
- Your right to access or use the website will cease immediately.
- Any pending obligations or payments will survive termination.
16. Governing Law
These Terms and your use of the website shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your City, State], India.
17. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be deemed severable, and the remainder of the Terms shall remain in full force and effect.